Fast and Faultless? Quantity and Quality Feedback in Order Picking

Many operations are characterized by a trade-off between speed and quality. This calls for an exploration of effective strategies to balance the two metrics. study investigates separate joint effect quantity quality feedback on both performance metrics in order picking. We collected data from real-effort experiments with total 212 participants, who conducted picking task experimental warehouse. The results main experiment show that giving only improves productivity performance, without compromising No significant effects were identified. Furthermore, combining does not create synergistic or weakening dimensions. second was used as robustness check different setting, its positively impacts productivity, but can also improve further decompose aggregate improvement into impact pickers perceive relative positions. find top-ranked middle-ranked workers their group accelerate less themselves than bottom-ranked do, acceleration gap is smaller when present. Our findings managers achieve fast faultless carefully designing employees.